At Miral Crafts, we want you to shop with confidence. While we take great care to ensure every product is delivered in perfect condition, we understand that issues may sometimes arise. Our return and refund policy is designed to give you peace of mind.

Conditions for Return

• You may request a return if you receive a product that is:
  • Damaged during transit
  • Defective or not working as described
  • Incorrect or different from what was ordered
• Products must be returned in unused condition, with all original packaging and tags intact.
• Personalized or custom-made items may not be eligible for return unless faulty.

Return Process

1. Contact our support team at [email protected] within 7 days of delivery.
2. Provide your order details and reason for return along with photo evidence (if applicable).
3. Our team will review your request and provide instructions for the return process.

Refund Process

• Since we operate with Cash on Delivery (COD), refunds will be handled in one of the following ways:
  • Replacement of the product (if stock is available)
  • Cash reimbursement when the returned product is collected and verified
• Refunds will not be issued for products that are intentionally damaged, used, or returned without valid reason.